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Releases

This section covers questions related to Lucernex releases.

ClosedWhat is the Lucernex release cadence?

The Lucernex release cycle is six weeks. After four weeks of development, Lucernex releases to Train. Users then have two weeks to review enhancements made to the product, train their users, develop new configurations, and communicate with Product Management about bugs. After two weeks, the release goes live in Production.

You can find the most up-to-date release schedule on the Release Calendar page.

Product Management reserves the right to make rare adjustments to the planned release schedule to ensure the quality of the Lucernex product.

ClosedWhat time does Lucernex release to Production?

Releases are deployed to the US and Global Production environments during the maintenance window, beginning at 9 p.m. Central U.S. Time. Our deployment time to Production for our UK customers is 6 p.m. CT.

ClosedWhat do I need to do once a new release goes live?

  1. Review the release notes.

    If you are a Salesforce Contact or Community User for your account, you will receive an email two days prior to a release which details the changes you can expect. You can also find release notes on the What's New - System Updates page.

  2. You might need to add new fields to your custom layouts. To learn how to add fields to a page layout, see the Page Layout Editor page.

  3. If you are a DataMart customer, review the database schema updates.

    If there are database schema updates, there will be a link in the release notes to the Database Schema Updates document.

ClosedWhere can I find the Lucernex release calendar?

You can find the most up-to-date release schedule on the Release Calendar page.

The Lucernex team reserves the right to make changes to the release schedule if deemed necessary to ensure the quality of the product. Release calendar changes will be communicated via email to Salesforce Contacts and Community Users on your account, as well as in the release notes when possible.

ClosedWhy can't I see [new enhancement or feature] in Lucernex?

There are two categories of pages in Lucernex: global pages, and customized pages. New enhancements are typically only added to global page layouts.

If your System Administrator has set up customized pages in Lucernex, you won't be able to see any new enhancements until your System Administrator adds them to the layout. Review the relevant release notes for more information.

To learn how to add fields to a page layout, see the Page Layout Editor page.